Please email me before you send an item back at pollyannas_crafts@yahoo.co.uk stating reson for return.
Returns of Faulty Goods. 1. Please email straightway, as goods must be returned within 14days of receipt. Any resonable postage costs incurred in the return will be refunded. Please obtain proof of posting as we cannot be held responsible for returns being lost in transit.
Other Returns will only be accepted if; 1. The items are returned within 7 days of receipt with the original paperwork included. 2. Items are unused 3. The product packaging is not damaged. 4. The items are not soiled or damaged.
We will then send you a return number to quote.Please make sure you obtain proof of posting in this instance there will be no refund of return postage.
All return refunds will be made in the same way as the origianal payment method. e.g. if you paid by paypal you will be refunded through paypal.
